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Frequently Asked Questions
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Because each piece is handmade, please allow 1–3 days for us to process and dispatch your order. You’ll receive a shipping confirmation email once it’s on the way.
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Yes, we ship internationally from London. Available countries and shipping rates will appear at checkout when you enter your delivery address.
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We do not offer refunds or exchanges on handmade products. However, if there’s any issue with your order, please message us right away so we can help.
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Keep your piece away from sharp objects and avoid soaking it in water. If it gets marked, gently spot clean with a damp cloth and lay flat to dry.
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